True Eye Experts Tampa reviews

1641253705

Ang S

google

Dear, Ang! Thank you for your feedback. While we always hope for our patients to have a positive experience when calling or visiting True Eye, its just as important to hear when one is less than favorable as well. Were looking into this matter with our team and plan to use your experience to help us improve. You may get a follow-up call or email from one of our managers. In the meantime, please know that we take your concern seriously and are working to address it right away. Thank you! The True Eye Experts Team

1641822111

1

I called twice for a follow-up appointment and both times no one picked up. The second time I called I received a text from the office apologizing that no one was able to pick up and, through text, asked what could they assist me with. Very odd. Ive never had a doctors office text me. When I told them it was for a follow-up with Dr Matsukado the person replied back that she was out of the office and someone would call me back the following day to schedule the appointment. No call back. I called two days later and was told someone would call me back to schedule the appointment. AGAIN, no call back. HORRIBLE place of business and I will NEVER return.

1639586590

Catalina Gude

google

Dear, Catalina! Thank you for your feedback. While we always hope for our patients to have a positive experience when calling or visiting True Eye, its just as important to hear when one is less than favorable as well. Were looking into this matter with our team and plan to use your experience to help us improve. You may get a follow-up call or email from one of our managers. In the meantime, please know that we take your concern seriously and are working to address it right away. Thank you! The True Eye Experts Team

1639402061

1

I did not like the front desk. They didnt acknowledge me at all when I walked in. They just sat there having a conversation. And same thing after I saw the dr. The technician said to have a seat and they will call me to check out. They were too busy talking to help me check out. I understand there is training involve. But I was really crunch on time. Its like my time is not valued. The only people that I actually like were great and helpful were optician who adjusted my glasses and the dr. I prefer to go to the Lutz location. But honestly not sure if me or my family will be back. Also find frustrating that the prescription for glasses is for 1 year when everywhere else is 2 especially if my prescription hasnt changed in years. Also the prices are outrageous. Go somewhere else to buy your glasses or contacts! Update: They contacted me and apologized, but that not going to change my mind. My entire family is done.

1649888959

Marie Brutus

google

Thank you for your feedback, Marie! We are happy to see that you had a positive experience with our team. We hope to see you again during your next visit!

1650028828

5

This place is so amazing everyone is so friendly especially Sheila Darling she is so nice and friendly. She is really helpful. From,Dieujuste

1652292625

Matthew Marasco

google

Thank you for your kind review and recommendation, Matthew! We are happy to see that you had the best experience with Dr. Teske. We are looking forward to seeing you again on your next visit!

1652449924

5

Always professional, patient, friendly and accommodative! Dr. Teske is outstanding, informed, highly knowledgeable and a very good listener!!! Dont make a final decision until you speak with his office. They are worth your time!

1640122740

Michele A

google

Dear, Michele! Thank you for your feedback. While we always hope for our patients to have a positive experience when calling or visiting True Eye, its just as important to hear when one is less than favorable as well. Were looking into this matter with our team and plan to use your experience to help us improve. You may get a follow-up call or email from one of our managers. In the meantime, please know that we take your concern seriously and are working to address it right away. Thank you! The True Eye Experts Team

1640699191

1

I have been coming here for a long time. I have always received great care and customer service was always great. The last time I was there, I felt as if the technician was rushing me out as fast as she could! My contacts were supposed to sit for 20 min. 10 min later she tells me it has been long enough. I knew something about the vision wasnt right..but she insisted in a few days it would be..I received a call today telling me they were the wrong lenses. There is no email to contact a manager, so I am leaving this review!!!